Our customers are important to us.

Priority 1

1. Customer network connection is down or critical impact to the customer's business operations. Operation of an existing network is severely degraded, or significant aspects of the customer's business operation are being negatively impacted by unacceptable network performance.
2. Response:  Immediate.  Atria and the customer will commit necessary resources around the clock to resolve the situation.
3. Any supporting technical documents (pings, trace-routes, show interface, etc.) should be emailed to support@atrianetworks.com.
   
   

1. Operational performance of the network is impaired while most business operations remain functional.
2. Customer requires information or assistance on Atria network capabilities, installation, or configuration. There is clearly minimal or no impact to the customer's business operation.
3. Atria and the customer are willing to provide resources during normal business hours to restore service to satisfactory levels or to provide information or assistance as requested.
4. Your request to support@atrianetworks.com will be attached to a Network Technician and you will be contacted via email upon completion of your request.
5. If you are a current customer and require technical assistance please contact our Network Operations Centre (NOC) – available to assist you 24 hours a day, seven days a week.