Customer Care
Technical Support:
| Network Status | Option 1 |
| Wireless / Wi-Fi Support | Option 2 |
| Fibre Support | Option 3 |
| DSL Support | Option 4 |
1. Service Address
2. Phone Number
3. A brief description of the problem. (If related to an Internet outage, please email all technical documents such as pings, traceroutes, show interface, etc. to support@atrianetworks.com)
Ticket Escalation Process
1st Level Escalation
Call Atria NOC at 1-888-623-0623 Ext. 3
Provide your company name, nature of the issue, and if a trouble ticket has been reported, please provide the ticket number.
2nd Level Escalation (60 Minutes)
Call Atria NOC at 1-888-623-0623 Ext. 3
Provide your company name, nature of the issue and the ticket number issued. Request an escalation to the NOC Team Lead of Atria Networks LP.
3rd Level Escalation (120 Minutes)
Call Atria NOC at 1-888-623-0623 Ext. 3
Provide your company name, nature of the issue and ticket number issued.
Request an escalation to the Director of Customer Assurance of Atria Networks LP
4th Level Escalation (180 Minutes)
Call Atria NOC at 1-888-623-0623 Ext. 3
Provide your company name, nature of the issue and the ticket number issued. Request an escalation to the Vice President, Network Operations of Atria Networks LP
5th Level Escalation (240 Minutes)
Call Atria NOC at 1-888-623-0623 Ext. 3
Provide you company name, nature of the issue and the ticket number issued.
Request an escalation to the President of Atria Networks LP
Our Network Operations Centre
Atria’s brand new state-of-the-art Network Operations Centre provides our customers with dedicated technical support services and network monitoring 24/7/365.
Customer Feedback
At Atria Networks, we are committed to providing the best end-to-end customer experience possible. Please contact our Director of Customer Assurance with any comments you may have.
Bogdan Kowalczyk
Director of Customer Assurance
Tel: 1-888-623-0623 x4602
E-mail: bkowalczyk@atrianetworks.com
