SERVICE PLANS
AVAILABILITY
HOW TO CONNECT
F A Q
NEWS
YOUR FEEDBACK
1. Getting Connected

Log On Instructions:

  1. Turn on/restart your Wi-Fi enabled device.
  2. Enable your wireless adaptor.
  3. Select SSID/network “Atria”.
  4. Start your Web Browser.
  5. Sign up (follow on-screen instructions).
  6. Select service plan (per hour/day/week) and payment option.

It’s that simple!

Please note that you must be within an Atria Wi-Fi zone in order to create an account. Your account time will count down after your first login. For example, if you purchase an hour plan and login at 1pm, your account will expire at 2pm.

2. Wi-Fi Equipment

What equipment do I need to access the Atria Hotspot Network?

  • Atria Networks wifi services works with both B&G radios and operates in either B or G mode depending on the clients connected to any particular AP.
  • Many newer laptops and Pocket PC devices have built-in wireless cards. There are a wide variety of Wi-Fi (802.11b & 802.11g) compliant wireless cards on the market. Atria Wi-Fi does not offer technical support for Wi-Fi cards or devices.
  • You may need a Ruckus/Bridge device to strengthen the Wi-Fi signal. See How to Make an Optimal Connection for more information.

3. Wi-Fi Connection Troubleshooting

If you are unable to acquire a Atria Wi-Fi signal:

  • Try different locations. You may not be in range of a Atria Wi-Fi signal.
  • Ensure your Wi-Fi card is set to "Infrastructure". Your Wi-Fi card or Windows XP software allows the option of "Infrastructure" or "Ad Hoc" mode.
  • Disable WEP security. Your corporate or home Wi-Fi settings may have Wireless Encryption Protocol (WEP) security enabled. Public Wi-Fi services, such as Atria Wi-Fi generally do not utilize WEP security. We recommend you use a VPN connection to create a secure wireless connection.
  • Check your browser settings. Ensure that your Internet Options - Connections - LAN Settings - is set to automatically detect settings.
  • You may need a Ruckus/Bridge device to strengthen the Wi-Fi signal. See How to Make an Optimal Connection for more information.
4. How to Make an Optimal Connection


Proximity to an Atria Access Point (AP) – The closer you are to an AP the better connection rate (less retransmissions, stronger signal, and more bandwidth) you will experience. The further away from an AP you are the weaker your connection will be. In order to connect to Atria’s wireless network, you should be no further than 200 meters from an AP outdoors, and that distance decreases with obstructions or when inside.

Reduce Interference – In order to have the best connection reduce the number of things that will cause interference with your wireless signal.

Use a Wireless Bridge/Gateway – Most notebook computers internal wireless cards have less output power to conserve battery life and use low gain antennas to reduce size and weight. Using an external bridge will allow notebook users to experience a better signal indoors where that additional power is required. A bridge is a separate wireless device based on the 802.11b/g protocol that was designed to add desktop computers and printers to the wireless network, or to ‘bridge’ two separate wired networks together.

The Wi-Fi bridge may have a built-in LAN switch which would allow connecting multiple devices, and more advanced bridges may integrate a firewall / router, or a second wireless radio. The bridge can be set-up inside of a house where it receives the best signal and then a cable can be run to the computer, a switch or a residential DSL / Cable router.

Ruckus MetroFlex High Performance
Wireless Access Gateway
Problem

Ruckus Solution

1. Weak Radio 200mW high output radio:
Allows connections at greater distances
Less prone to interference

Excellent Sensitivity:
Can deceiver weaker signals from background noise and interference.

2. Connecting Multiple Computers Combination Router/Firewall:
Allows you to connect multiple users by connecting to a switch.
Allows you to share one service with multiple users and save money
3. Low Gain Antenna Smart MIMO Antenna Design:
Has 4 intelligent high gain antennas
Delivers faster connections at greater distances
4. Interference Automatic Interference Avoidance:
Continuously selects the best path to the Access Point
Creates a more reliable connection
For more information, click here to download a PDF.

Atria Networks strongly recommends using a wireless bridge/gateway for indoor use or in places where weaker signals are being received. Atria has tested the Ruckus MetroFlex High Performance Wireless Access Gateway and has found it to be an improvement over built-in notebook radios and low power omni wireless bridges. Other devices may work as well.

If you have tried something else that works well, please share it with us by emailing feedback@atrianetworks.ca

 

5. For More Information
  • For more information about Wi-Fi services and prices, please see Service Plans
  • If you are still having problems with your connection, visit our FAQ Page
  • or call Customer Care (519) 570 - 9042