Atria Networks is dedicated to providing the fastest, high-dependability solutions to meet our customers’ Internet access, point-to-point connectivity and IT continuity needs.  Atria’s dedication to our customers is shown through our Industry-leading Service Level Agreement (SLA).  Atria’s SLA documents our commitment to provide our customers with the fastest, most available network services in the industry.

Performance Guarantee Credit

• Atria will credit the customer’s account 1-week pro-rated portion of their monthly recurring charge if they experience a continuous outage of 15 minutes or more per 24-hour period.

Targeted Network and Service Objectives *

• Network Availability of 99.999%
• Network Latency of less than 15 milliseconds (ms) within Atria’s network.
• Engineering design objective for packet loss of under 0.01% in the network portions administered by Atria.
• Atria’s goal is to always have someone on-site within 2 hours in response to emergencies, and offer a mean time to repair (MTTR) of four hours.

*Note: These network and service objectives shall under no circumstances be construed or interpreted to be a representation or warranty by Atria.