Privacy 1. COMMITMENT TO PRIVACY
At Atria Networks LP, we are committed to protecting the privacy of our customers. This Privacy Statement provides you with details regarding why we collect personal information, what we do with that information, the steps we take to ensure that access to that information is secure, how you can access personal information pertaining to you and who you should contact if you have any questions or concerns about our policies or practices.
2. WHAT IS "PERSONAL INFORMATION"?
Personal information is information that identifies you as an individual or information that can be directly associated with an individual. It includes information such as your name, address telephone number, e-mail address, credit card information, demographic information and purchasing history.
3. USING YOUR PERSONAL INFORMATION
Atria collects personally identifiable information from you for the following purposes:
To establish and maintain responsible commercial relations with you and provide you with ongoing service
To process billing information
To record you transaction such as credit card purchases
To understand your needs and eligibility for services
To recommend particular product & services to meet your needs
To comply with legal and regulatory requirements
Personal Information may be collected, used or disclosed for any of the above "Identified Purposes". If your personal information is not needed for one of the "Identified Purposes", we will not use or
4. WHEN WE DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES
Another telecommunications company for the efficient and cost-effective provision of telecommunications services
Information to a credit reporting and collection agency
Mailing houses to provide necessary communications
Outsourced customer support
Required by a law, subpoena, search warrant or court order legally authorizing or requiring us to protect the rights of Atria Networks LP, its employees or customers
Any such disclose of a customer's personal information outside of Atria Networks LP is made on a confidential basis with the information to be used only for the purpose of which it was disclosed.
5. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
Your personal account information will be stored in our secure databases, which use the latest in data protection systems. Our employees follow practices and procedures developed to ensure that your personal information is protected and safeguarded appropriate to the sensitivity of the information.
6. QUESTIONS & CONCERNS
If you have questions or concerns about our privacy statement, you may contact us by email at PrivacyOfficer@atrianetworks.com or by fax 519-570-2151 Attention: Chief Privacy Officer. For more information regarding the Privacy Act of Canada, visit the government web site at www.privcom.gc.ca
PRIVACY AND SYSTEM USE: Atria's Acceptable Use Policy Key themes:
Atria services must be used for lawful purposes only.
Customers shall not invade another's privacy.
Customers shall not transmit; copyright material without consent of the copyright owner; material legally judged to be threatening or obscene; third party material protected by trade secret.
Customers that participate in the mass distribution of unsolicited e-mail / newsgroup messages, will be dealt with immediately.
The Customer may not circumvent user authentication or security of any host, network, or account.
The Customer agrees to not, through its own operations, cause disturbances, outages or other problems which may affect Atria's network or network based equipment, or which may adversely affect Atria's ability to provide services.
Atria reserves the right to, at its sole determination and without notice, remove any material or data and to block the use of the network for one or more users when their use or purpose does not meet the AUP.
Full Text:
For purposes of this AUP, a Customer is defined to include the organization with which Atria has a Network Services Agreement or contract. A Customer shall also be responsible for the services use of any subsidiaries, affiliates, partners, suppliers, and otherwise clients that directly or indirectly utilize Atria services provided to the customer.
The Customer shall not and shall not allow:
i. use the Services to invade another person's privacy; appropriate another's personality; unlawfully promote or incite hatred; unlawfully use, possess, post, transmit or disseminate obscene, profane, hate or pornographic material;
ii. post, transmit, distribute or disseminate content which is unlawful, threatening, harassing, abusive, libellous, slanderous, defamatory or otherwise offensive or objectionable or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any municipal, provincial, federal or international law, order or regulation;
iii. use the Services to access any computer systems, software, data or any confidential, copyright protected or patent protected material of any other person without the knowledge and consent of such person, make unauthorized attempts to gain access to any account or computer resource not belonging to the Customer (i.e. engage in "spoofing") or otherwise gain unauthorized access to, alter or destroy any information of another person by any means or device;
iv. use the Services to upload, post, publish, deface, modify, transmit, reproduce, or distribute in any way, information, software or other material which is confidential, protected by copyright or other intellectual, property or proprietary right, or related derivative works, without obtaining permission of the copyright owner or right holder;
v. disrupt the Supplier's network, or the nodes or services thereof, or, directly or indirectly, use the Services to restrict, inhibit or otherwise interfere with the ability of any other person to use or enjoy the use of the products or services of the Supplier or the Internet, including, without limitation, knowingly posting or transmitting any information or software which contains a virus, lock, key, bomb, worm, cancelbot, Trojan horse or other harmful, debilitating or disruptive feature or engage in unauthorized linking or framing;
vi. more than 50 Customer local MAC addresses per 10/100/1000 BaseT access interface. Atria recommends that customers use a router or layer 3 switch/router in order to optimize the customer's connection. Atria may support additional customer MAC address requirements if requested in special circumstances;
vii. send unsolicited e-mail (i.e. engage in "spamming"), send large quantities of unwanted or unsolicited e-mail to individual e-mail accounts (i.e. engage in "mail bombing"), make inappropriate postings to news groups, send false commercial messages or any engagement in any other abuse of e-mail or news group servers;
viii. obtain or attempt to obtain products or services from the Supplier or anyone else by any means or device with intent to avoid payment therefore;
ix. unless permitted by the Agreement, make, directly or indirectly, any of the products or services received from the Supplier available to any third party. The Customer shall not permit any third party to gain access to the termination equipment of either the Supplier or the Customer for the purpose of obtaining access to the Supplier's network for the purpose of obtaining any of the products or services of the Supplier, whether directly or indirectly;
x. engage in any activities that deny or disrupt service to any customer or end-user of the Supplier;
xi. engage in any activity that the Supplier may hereafter advise is unacceptable use of the Services; or
xii. use any of the Services contrary to the decisions, orders, policies or other requirements of the Canadian Radio-television and Telecommunication Commission or other regulatory bodies with jurisdiction over the Services.
If the Customer is at any time in breach of the requirements of this paragraph, the Supplier may immediately and without notice, and in addition to all other rights and remedies under their agreement and at law and in equity, suspend the supply of any or all Services to the Customer.
Any such suspension of the supply of Services shall not constitute a termination of the Services Agreement and shall not excuse the Customer from liability to make the payments to the Supplier required by the Services Agreement during the period that the provision of the Services to the Customer is suspended. The supply of Services pursuant to the Services Agreement shall resume upon the Customer no longer being in breach of the requirements of this paragraph and the payment by the Customer to the Supplier of any and all costs of the Supplier to suspend and restore service and a reinstitution charge.
Continued breach of the requirements of this paragraph may result in termination of the Services Agreement pursuant to the provisions of the "Standard Terms and Conditions to Network Service Agreement".
The AUP is subject to change. To report a suspected breach of this Atria acceptable use policy, please contact support@atrianetworks.com.
